FAQ & Site Info
FAQ
We accept secure payments via PayPal, which supports all major credit cards (Visa, MasterCard, American Express, and Discover). This ensures your transaction is protected and your financial information remains private.
Absolutely. Since 2001, we have been dedicated to preserving authentic Traditional Chinese Martial Arts. Our collection features historical instructional media from verified lineages, including rare archives of Tai Chi, Wing Chun, and Shaolin masters.
Yes. We ensure that our media is compatible with international standards. Most of our titles are "Region Free," meaning they can be played on standard DVD players or computers worldwide. If there are any specific format requirements, they will be noted in the product description.
Yes. Every order is carefully packaged and dispatched from our Beijing archive. We provide a full international tracking number for every shipment, allowing you to follow your martial arts journey from our door to yours.
To protect copyright and the integrity of these rare cultural archives, we only accept returns for unopened items in their original shrink-wrap. If you receive a defective disc, we provide a free replacement immediately to ensure your training is not interrupted.
"Regarding your refund:
Once we receive and inspect the returned items at our Beijing archive, your refund will be processed within 7 business days. Please note that depending on your bank or card issuer, it may take an additional 5-10 business days for the credit to appear on your statement.
Thank you for your patience and professional understanding."
How to Request a Refund:
Contact Us First: Please send us a message via the eCrater messaging system with your order number and the reason for the return.
Condition Verification: To protect copyright and ensure quality, items must be in their original, unopened packaging. Please attach a photo of the sealed item to your message.
Shipping: Once authorized, you may return the item to our Beijing archive. Please note that return shipping is the responsibility of the buyer.
Once we receive and inspect the returned item, your refund will be processed within 7 business days.
"Our archives are carefully inspected before dispatch. We provide a 30-day Quality Guarantee upon delivery. If you encounter any technical defects or playback issues with the media, we will provide a free replacement immediately to ensure your training remains uninterrupted."
We provide a 30-day quality guarantee. If your media is unplayable or your item arrives damaged, we will provide a free replacement of the same product or a full refund. We are committed to ensuring the preservation of martial arts culture through high-quality digital and handmade goods.
